Frequently Asked Questions

What is a star map?

A Star Map is a handmade illustration of the night sky on a given night from a specific location. It can have constellations, positions of the sun, moon, and other heavenly bodies when present.

Each Star Map is made of the highest quality, catering to each client’s specifications and presented through high quality materials.

Where can I message you?
We are active on Facebook and Instagram! But when it comes to inquiries about your order, we primarily communicate through email.

How do I customize my own star map?
Go to Shop and fill in your desired date, location, and time. You can also choose the colors, fonts, add your personal message, and more!

I made a mistake/changed my mind but my order already went through! How can I fix it?
Respond to your order confirmation email with the details you’d like to change and we can take it from there. This also applies to updating your delivery address and receipient.
Please note that we only accomodate changes in order details and design, not cancelling the order and refunding when due to ‘change of mind’

How long is the production time for the star maps?
Due to the constant changes of the quarantine regulation nowadays, production/lead time is 3-5 business days.

Shipping time?
1-3 business days for Metro Manila addresses.
3-5 business days for provincial locations.

Please note that shipping days do not include weekends and holidays.
Our control over shipping (time and handling) is limited to the preparation of your star maps. Please send us a message when you encounter problems during shipping so we can sort out issues as soon as possible. You will be notified as soon as the team receives tracking details from the courier.

Where are you based?
We’re based in Pasig City.

Do you accept COD?
We’re not accepting Cash on Delivery as a payment method because all our products are made to order.

Got any special requests?
Fill in the ‘order notes’ section of the checkout page for personal requests! 🙂

Can I see my star map before it goes out for printing or delivery?
Yes. After the design team completes a Star Map, we send a draft to our clients and wait for their approval.

Gifting
Each star map includes a gift card you can use to leave messages for your loved one. Each delivery also includes a digital certificate of authenticity.

If you have any other questions, be sure to send us an email at hey@astronomiastarmaps.com, and we will be happy to assist.